| Have a question about Hassett Air Express? We might have the answer! Check out our list of Frequently Asked Questions for answers to some of the most common questions we hear at Hassett. If you can't find an answer to your question,
click here to send us your question and we'll reply with an answer.
- What is the estimated time of arrival on my shipment?
- What is the cost of my shipment?
- When does the freight have to be ready in order to deliver by a certain time?
- Can I have a proof of delivery on my shipment?
- How do I set up a new account?
- Is Hassett open on weekends and holidays?
- Will there be an adjustment on charges if the delivery is late?
- How much information can I get from your web site?
- What do I have to do to get a login for your web site?
- Where can I get an email address for an employee?
Q. What is the estimated time of arrival on my shipment?
Q. What is the estimated time of arrival on my shipment?
A. A customer service representative is available to answer shipment information 24 hours a day.
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Q. What is the cost of my shipment?
Q. What is the cost of my shipment?
A. Once rated, that information is available through Hassett's billing department.
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Q. When does the freight have to be ready in order to deliver by a certain time?
Q. When does the freight have to be ready in order to deliver by a certain time?
A. That information will vary for each shipment. Factors such as shipment dimensions and flight availability impact the ready-time.
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Q. Can I have a proof of delivery on my shipment?
Q. Can I have a proof of delivery on my shipment?
A. A hard copy proof of delivery, or POD, can be faxed at the customer's request. Or, if you have the Hassett bill number, all POD information can be pulled up instantly via the Hassett website.
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Q. How do I set up a new account?
Q. How do I set up a new account?
A. To establish an account, contact your local sales representative or a customer service representative. They will get you on way to shipping "the Hassett Way".
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Q. Is Hassett open on weekends and holidays?
Q. Is Hassett open on weekends and holidays?
A. Hassett is open 24 hours a day, 7 days a week-including holidays. We are available when you need us!
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Q. Will there be an adjustment on charges if the delivery is late?
Q. Will there be an adjustment on charges if the delivery is late?
A. All shipments are rated based on the services that are actually performed.
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Q. How much information can I get from your web site?
Q. How much information can I get from your web site?
A. Hassett's web site has a variety of information that is available to everyone including:
- Corporate
updates
- Hassett news
- Services
offered
- Contact
information
For Hassett customers, additional website features include:
- POD information
- Track and trace
- Reporting
services
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Q. What do I have to do to get a login for your web site?
Q. What do I have to do to get a login for your web site?
A. Your local sales representative can provide you with a member login to the Hassett web site where a variety of information is available.
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Q. Where can I get an e-mail address for an employee?
Q. Where can I get an e-mail address for an employee?
A. Use the Department Directory on our web site to contact the
appropriate department, who can provide you with an individual's
email address. To view the Department Directory, click
here.
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